Order Refund


#1

Hello all,

I have the scenario that in Shopify when we need to either full refund or partial refund items in the order due to customers wants to cancel or because we dont have enough stock need to fulfill and need to refund back. These items are not yet fulfill. So when we refund back these items in Shopify, Shopify will knows that there are no fulfillment to make anymore for these items. You wont see the fulfillment button on the order and the order consider completed. However, on Tradegecko, it only sync the payment as refunded but the items are still fulfill-able on TD. I would expect these items that are already refund would stop TD to fulfill these items. Look like I have to manually do this on TD. Does TD plan to address this issues or we just have to do manually?