We're delivering many shipments of products to each customer (retailers) during a year.
Sometimes we take products in return to get more space for new products, sometimes we get products in return due to quality issues, some customers have an agreement of return after the season ends, etc.
Today we have to make many Credit notes for one return as we have to find the returned items in different shipments to match up the total amount of returned items. This is of course not acceptable for the customer.
The solution is to make INV with negative values which are not accepted by Xero and has to be recorded manually. This is of course not acceptable for the accounting department but has to be selected out of two evils.
TG have to make it possible to make a CN w/o making a return.