We hope that this email finds you well.
Many thanks for your email, the content of which has been noted.
While this is something that we would love to use, it is feature which is only available for subscribers to the enterprise package. One of the main issues with TG is the lack of customizable options and the feature which you are only offering to businesses who can afford to pay $799 per month, is actually something that should be available to all. A customer whom may currently be paying you $79 per month and who would need this feature, will not suddenly pay you $799 per month just to use it, as it falls out of their budget.
Perhaps TG should consider making options which allow you to customise the display of information available to all and not charge a premium for a basic feature. Unfortunately this will not win you any new business and may in fact deter your clientele to other packages who offer this feature as a standard.
I hope that you do not take this information in the wrong way, I respectfully request that you kindly forward this to the relevant development teams, as advise from and experienced senior manager whom has managed multi million pound businesses for over 30 years.
Head of Operations
For and on behalf of Spartan Safety Ltd
Spartan Safety Ltd
T: +44 (0)20 8527 5888
F: +44 (0)20 8527 5999