Hello @brian, thank you for your feedback. Regarding the highlighted portion:
It is accurate. Our integration with QuickBooks does a one-way sync from TradeGecko to QuickBooks. I am unsure how it has been possible as you described -
If you could, do you mind trying to replicate it and sharing with us if that is successful too?
We apologise for the inflexibility of the integration as experienced on your end. Our developers are working to improve the integration as well as the sync between the two. To clarify, are you referring to the mapping of the ledger accounts as inflexible? If yes, what are some things that could make the integration more "flexible"? We will raise it to our developers and Product team for any feature requests.
Lastly, for the docs, we appreciate all the feedback we receive and will look to improve our support docs further. For QuickBooks, on their end they have created customised experiences for different regions to aid the different accounting flows and naming conventions. Hence, our integration support doc is meant to give an overview on the integration without confusing the different audiences.
May I ask what other information would be beneficial for a user like yourself upon set up? As far as possible, we would like to share detailed information on the integration so that there is clarity on what syncs and what does not as this is what comes up most frequently from our conversations with users.
It is our pleasure to improve our support docs so that more users can benefit from them. Hope to hear your thoughts and thank you for taking the time to share them with us!